Legal Information

Our Terms of Service have been written in order to protect our clients and ourselves to ensure we deliver a stable, reliable product and quality network. We ask that you read our policies so that you can assist us in keeping our servers and network free of abuse, which will ensure quality performance for everyone.

When you sign up for any of our services, you are agreeing to our terms of service. Although we will do our best to work with our customers in the event of a breach of policy and abusively taking advantage of our services in any form, we will also take a firm line when necessary to protect our company, our other customers, and network.

Clients of Domain Registration Pte Ltd, including but not limited to Resellers, Dedicated Server Clients, Shared Hosting Clients, and Domain Registration Clients, are required to agree and conform to the following terms of service (TOS) and acceptable use policies. Violations of these policies may result in loss of service and/or other disciplinary action.


Reasonable Control

We are not responsible for any delay in performing or failure to perform any obligation to you as a result of any matter beyond our reasonable control.


Domain Name

Generally. If requested by You, Domain Registration Singapore will, as agent for You, apply for the domain name as requested by You ("Requested Domain Name").

Domain registration. If You choose to register a domain name(s) through Domain Registration Singapore, You acknowledge and agree that:

Domain Terms. By registering a domain name(s) through Domain Registration Singapore, You acknowledge and agree to the terms and conditions of the respective domain registry.

None Guaranteed Domain Registration. Domain Registration Singapore does not guarantee that it will be successful in its application for the Requested Domain Name.

Domain Expiration. Your Domain Name will become expired and may cause Your web site to become inaccessible on and after the expiry date if the Domain Name is not renewed on or before the expiry date. You shall renew the domain name at Your own cost and expense. In the event You failed to renew the domain name and caused the domain name to be expired or not being able to renew, You shall not make any claim or compensation from Domain Registration Singapore.

Domain Redemption Period is an extra grace period hold by the registrar. It is imposed by the Registry and was instigated by ICANN in order to allow You a little more time to renew their domain name(s). To renew a Domain Name that falls under Domain Redemption Period, a Domain Redemption Fee may apply.

None Guaranteed Renewal. Domain Registration Singapore does not guarantee that it will be successful in its application for the Requested Domain Name Renewal of Domain Name that is expired or falls under Domain Redemption Period. Domain Redemption Period.


Privacy Policy

Because protecting your privacy is very important to Domain Registration Singapore, we operate our web site under the following guidelines to safeguard your personally identifiable information:

Domain Registration Singapore policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Domain Registration Singapore policies and procedures are subject to change.


How does Domain Registration Singapore collect information from you?

Domain Registration Singapore collects information from you when you send it to Domain Registration Singapore directly by filling out forms on Domain Registration Singapore Website (including any application you may make for Services or the Software), corresponding with Domain Registration Singapore by e-mail, writing to Domain Registration Singapore by post, or speaking to Domain Registration Singapore by telephone. Domain Registration Singapore also collects information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods Domain Registration Singapore uses to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.


What information does Domain Registration Singapore collect?

Personal Information.

Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person ("Personal Information").

Domain Registration Singapore may collect the following Personal Information from you: name, address, date of birth, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website, credit card number (in the case of direct customers) and, if applicable, company name, postal address, telephone number, e-mail address, national identification number, passport number, credit card number or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.

User Communications.

If you communicate with Domain Registration Singapore, Domain Registration Singapore may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and Domain Registration Singapore or submitted by you to the Website (collectively, "User Communications").

Server Information.

If you use one of Domain Registration Singapore's services such as Domain Registration Singapore's Web Hosting, Dedicated Server, VPS, Domain Name or SSL, Domain Registration Singapore may collect certain information concerning such services and concerning the server upon which the services operates. This information includes without limitation: (a) the licensed or unlicensed status of the software used under the services; (b) the source from which the license for the software was obtained (i.e., Domain Registration Singapore or an Domain Registration Singapore affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, "Server Information")). Additionally, "Server Information" may also include information collected by Domain Registration Singapore from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and information collected from you by Domain Registration Singapore in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the directory of the server upon which you installed the software and any affected accounts including email accounts, MySQL accounts and other accounts.

Non-Personal Information.

Domain Registration Singapore also collects data in a form that does not, on its own, permit direct association with any specific individual. Domain Registration Singapore may collect, use, transfer, and disclose non-personal information for any purpose.


What information does Domain Registration Singapore collect if you're under the age of 13?

By Default, Domain Registration Singapore does not knowingly collect Personal Information about children under the age of 13. If Domain Registration Singapore becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where Domain Registration Singapore is required by applicable law to keep it.

Where Domain Registration Singapore knows a child is above the age of 13, but considered a minor under applicable law, Domain Registration Singapore will obtain parental/guardian consent prior to using that child's Personal Information.


How does Domain Registration Singapore use and store the information it collects?

As a general matter, Domain Registration Singapore may use the Personal Information you disclose to Domain Registration Singapore to improve and provide the Website, the Services and Domain Registration Singapore's other products and services, and for the specific purpose that you gave Domain Registration Singapore your Personal Information. More specific details on how Domain Registration Singapore uses your information follows below.

Domain Registration Singapore may use Personal Information to create and authenticate your account, to process transactions you request such as domain name registration in order to perform any transaction you have entered into with Domain Registration Singapore, to provide you with customer and technical support and to communicate with you about your account and Domain Registration Singapore's products and services.

The Personal Information you provide to Domain Registration Singapore allows Domain Registration Singapore to provide you with the newsletters and mailing lists that you have signed up for with Domain Registration Singapore. If you do not want to be on Domain Registration Singapore's mailing list, you can opt out at any time by changing your settings in your 'My Details' page within the client area.

Domain Registration Singapore may also use Personal Information to offer, market or advertise to you Domain Registration Singapore products and services. While such Domain Registration Singapore products and services may reference, incorporate or include third-party products and services, Domain Registration Singapore will not use your Personal Information to independently offer, market or advertise third-party products and services unless Domain Registration Singapore first obtains your consent to do so.

From time to time, Domain Registration Singapore may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to Domain Registration Singapore's terms, conditions, and policies. Because this information is important for your interaction with Domain Registration Singapore you may not opt out of receiving these communications.

Domain Registration Singapore may also use your Personal Information for any other legal purpose stated in this Privacy Policy, and any other purpose for which you have given Domain Registration Singapore express consent.

Where you consent to Domain Registration Singapore doing so, Domain Registration Singapore may use your Personal Information to send you direct marketing communications. Should you ever choose to 'opt out' of receiving such communications, Domain Registration Singapore may retain your Personal Information on file to ensure that Domain Registration Singapore does not continue to target you with communications of the type that you have asked Domain Registration Singapore to cease sending to you.

Domain Registration Singapore limits the use of Personal Information to the purposes identified in this Privacy Policy and for which you have provided explicit consent. In accordance with established policies and procedures, Domain Registration Singapore retains Personal Information only for as long as necessary to fulfil the stated purposes, unless it is required by law for a different period or Domain Registration Singapore has the consent of the individual.

In accordance with established policies and procedures, Domain Registration Singapore will periodically destroy or erase any Personal Information that is no longer needed.

Domain Registration Singapore may use User Communications in the same way as Domain Registration Singapore uses Personal Information. If you communicate with Domain Registration Singapore for a particular purpose, Domain Registration Singapore may use your User Communications for that purpose. For example, if you contact Domain Registration Singapore for technical support, Domain Registration Singapore may use your communications to provide technical support to you.

Domain Registration Singapore may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide Domain Registration Singapore products and services. Domain Registration Singapore may also use such information to investigate unlicensed (and therefore unauthorised) uses of Domain Registration Singapore's software.


Where is your Personal Information stored?

Your peronal data may be transferred to and stored at our Singapore office and associated datacenters and by accepting our terms of service, you are explicitly consenting to this transfer and storage taking place. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.


How does Domain Registration Singapore protect your Data Security?

Your peronal data may be transferred to and stored at our Singapore office and associated datacenters and by accepting our terms of service, you are explicitly consenting to this transfer and storage taking place. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy.


How can I modify my personal information?

You may modify your personal information by creating a Support ticket to make the request or update from the Domain Registration Client Area System.

If you have registered a domain name with Domain Registration Singapore and wish to change the any Contact Details to another company or change any other registration information, you should create a Support ticket and provide the information to be changed.

Domain Registration Singapore provides you with full access to your domain account by sending you your own username and password. It is important to note that your domain name registration information is made publicly available in the registry of domain names. In the event you lose your domain password, you can create a Support ticket and we will re-send the password to the email address on the domain registration record. In the event you lose your password and the email address on record with Domain Registrar is no longer valid, a direct request to Domain Registrar is required, therefore it is important to keep your Domain Registrar email address current as well as your email address with Domain Registration Singapore.


Will Domain Registration Singapore Ever Send Me Direct Mailings?

From time to time, Domain Registration Singapore may send you information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to "opt out" of such mailings. You can opt out by sending an e-mail to [email protected], however by doing so, you may miss important communication regarding your service.

In addition, if you are an Domain Registration Singapore reseller, Domain Registration Singapore and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to [email protected]


How Do I Protect My Personal Information In Public Forums?

Domain Registration Singapore may offer interactive forums, such as message boards and chat. You should be aware that when you voluntarily disclose Personal Information to other users or to third parties on the Domain Registration Singapore system, through e-mail, or outside of the Domain Registration Singapore system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Domain Registration Singapore strives to protect your Personal Information, Domain Registration Singapore cannot guarantee the security of any information that you transmit to Domain Registration Singapore, and you are solely responsible for maintaining the secrecy of any passwords or other account information.


Information and access to your Personal Information

Based on what you have told Domain Registration Singapore, Domain Registration Singapore tries to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. Domain Registration Singapore will comply with erasure requests as long as Domain Registration Singapore is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. Domain Registration Singapore may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing [email protected]


Your Rights

As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:

To ask Domain Registration Singapore to confirm what (if any) Personal Information Domain Registration Singapore holds relating to you and how that data is processed and used by Domain Registration Singapore (often referred to as a 'Subject Access Request');

To have Domain Registration Singapore rectify Personal Information which Domain Registration Singapore holds about you that is inaccurate;

To have Domain Registration Singapore erase Personal Information which relates to you if it is no longer necessary for Domain Registration Singapore to continue to process it, or if Domain Registration Singapore has no lawful basis to store, process or retain it (though Domain Registration Singapore does have rights to refuse these requests in certain situations);

To object to Domain Registration Singapore processing your Personal Information;

To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;

To have Domain Registration Singapore provide you with a copy of your Personal Information for transfer to an alternative provider of similar services.

Should you ever wish to exercise one or more of these rights you should contact Domain Registration Singapore at [email protected]


Third party websites

Domain Registration Singapore Website may, from time to time, contain links to and from the websites of Domain Registration Singapore partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Domain Registration Singapore does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.


Does Domain Registration Singapore use cookies and web beacons?

Cookies

Yes, Domain Registration Singapore uses cookies to distinguish you from other users of the Website and to improve your overall experience. When you use the Website, certain information may be stored locally on your device using 'cookies' or similar technologies such as objects stored in the device's local storage. A cookie is a small text file used to store limited information about the user of the device. They help Domain Registration Singapore to identify how Domain Registration Singapore's users use the Website, and so that Domain Registration Singapore can continue to develop and improve it.

Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. Domain Registration Singapore uses the following types of cookies:

Strictly necessary: These cookies enable Domain Registration Singapore's Website to function correctly and deliver the services and products you have requested.

Performance & Functionality: These cookies are used to enhance the performance and functionality of Domain Registration Singapore's Website but are non-essential to their use (for example, Domain Registration Singapore uses cookies to remember your preferences on the Website). However, without these cookies, certain functionality may become unavailable.

Analytical: These cookies collect information that is used either in aggregate form to help Domain Registration Singapore understand how the Website is being used or to help Domain Registration Singapore customise the Website for you. In particular Domain Registration Singapore uses the Google analytics cookies. For more information about Google's privacy policy, please visit http://www.google.com/intl/en/policies/. If you do not wish to allow the use of Google Analytics cookies at all, Google provides an opt-out plug-in for most common website browsers http://tools.google.com/dlpage/gaoptout.

By using the Service, you accept the use of cookies in accordance with this Privacy Policy.

Your cookie choices

You have the right to choose whether to accept or refuse cookies and similar technologies. You can exercise this choice by not accepting the Terms of Service and this Privacy Policy, however, please note that if you choose to do so, you will not be able to use the Service.

For more information about what cookies are and your rights to control cookies, please visit the third party educational resource www.allaboutcookies.org.


What About Privacy On Sites That Domain Registration Singapore Links To?

Domain Registration Singapore may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Domain Registration Singapore, and Domain Registration Singapore disclaims any responsibility or liability for their policies or actions.


How does Domain Registration Singapore disclose the Personal Information it collects?

Domain Registration Singapore will not otherwise disclose its customers' personal and account information unless Domain Registration Singapore has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Domain Registration Singapore, Domain Registration Singapore customers, or others, or where Domain Registration Singapore has a good faith belief that the law requires such disclosure.

Domain Registration Singapore cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website.

Domain Registration Singapore also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Domain Registration Singapore stores or transmits for its customers. The circumstances under which Domain Registration Singapore will disclose such electronic customer communications are when:

Domain Registration Singapore disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Domain Registration Singapore will, however, review, delete or block access to communications that may harm Domain Registration Singapore, its customers or third parties. The grounds on which Domain Registration Singapore may take such action include, but are not limited to, actual or potential violations of Domain Registration Singapore policies.

In the event that Domain Registration Singapore is purchased by another company, merges with another company or has a substantial portion of its assets purchased by another company, Domain Registration Singapore may share your Personal Information with that company. In such an event, Domain Registration Singapore will notify you in accordance with the notice provisions of the Terms of Use.

Domain Registration Singapore may disclose your Personal Information to affiliated third parties and third party suppliers or service providers that assist Domain Registration Singapore in providing, maintaining, valuating, and improving the Website, the Services and any other Domain Registration Singapore products and services. Domain Registration Singapore may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising Domain Registration Singapore products and services to you (such Domain Registration Singapore products and services may reference, incorporate or include third-party products and services). In such an event, Domain Registration Singapore will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.


Question about this Privacy Policy?

With effect from 25 May 2018, the General Data Protection Regulation (GDPR) enters force. Your rights under that new regulation are explained at https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/. Details of how you can exercise those rights are set out in 'Your Rights'. Domain Registration Singapore have largely factored GDPR into this Privacy Policy but if you think Domain Registration Singapore has failed to do so in any way, please notify Domain Registration Singapore at [email protected]